Information

Title	All NE's LOA in OneControl GUI but are in 'completed' state in Manager for 6k,OM5K and CPL

URL Name	All-NE-s-LOA-in-OneControl-GUI-but-in-completed-state-in-Manager-for-6k-OM5K-and-CPL

Validation Status	Validated

Created By	David Glynn

Last Modified Date	4/13/2022, 5:07 AM

Last Published Date	5/6/2019, 3:46 PM

Content

Issue/Question

Loss of visibility to all nodes
all my NE's are blue on the map
the nodes look good in Manager for 6K but are LOA in OneControl
all our 6500's are reachable by SiteManager but in loss of comms

Environment

OneControl
Manager for 6K

Resolution/Answer

Step 1: Open the OneControl GUI

Step 2: Navigate to Administration then Manage EMS Configuration
There will be one or more entries for the Manager for 6k, OM5K and CPL sub-EMS. The Connectivity column shows which of these that this OneControl is connected to. Confirm this OneControl is showing as Connected to the Manager for 6k, OM5K and CPL which shares the same hostname or IP address. This is the co-resident Manager for 6k, OM5K and CPL.

Note: If your setup contains pairs of Remote Manager for 6k, OM5K and CPL's, one server in each of these pairs should show as 'Connected'.

Step 3: If OneControl is not showing as Connected to the co-resident 'Manager for 6k, OM5K and CPL', and instead shows '--', check if it is the peer of the co-resident 'Manager for 6k, OM5K and CPL' that is showing Connected. If this is the case, right-click the co-resident entry for 'Manager for 6k, OM5K and CPL' and select Switch to Peer.

Step 4: Verify the NE's have begun syncing in the OneControl NE List GUI

All NE's LOA in OneControl GUI but are in 'completed' state in Manager for 6k,OM5K and CPL